We cannot serve anyone under the age of 13 (due to United States COPPA policies), advise users about unlawful activity, nor replace the services of a healthcare provider. You can ask simple questions and have them answered quickly, or can have ongoing discussions over time -- be that hours, days, weeks or even months -- either with staff and volunteers, peer users, or both.
Additionally, before using a direct service, please search the main site or message boards first for answers, as we have a very small staff for our level of service. Longer or more complex topics are best for the message boards rather than for our chat or text services.
The SMS service is intended for answers that can be found in our site content, or can be answered or discussed on the boards or via the live chat service. A real-time popup chat window, staffed and seen only by you and our staff and volunteers. Use for: Sex, sexuality, sexual health and relationship questions, help, support and referrals.
We have four free, direct support services so you can get one-on-one help if and when you can't find what you need on the website, you need extra information or don't understand something you've read, or when you want support, help, advice or discussion from our staff, volunteers or peer community members.
Please remember or review our user policies and guidelines when using our direct services.
The index of the advice columns is here, to give you a sense of the kind of engaged, professional and in-depth answers it provides.
Best for: More involved, complex situations where you want a longer, in-depth answer, but can wait days, weeks or even months for your answer.