Recommended for: CX Managers & Practitioners Since its beginning, Hayneedle has been one of the fastest growing retailers in the world.
At a time when experiences are the key point of differentiation, companies that win are those that close the gap between their brand promise and the experience they actually deliver to their customers.Will also show how they use database technology to rapidly go to market for client research..There are many factors that impact a consumers or customers opinion of a brand, company, or product. for a customer experience, it's the website, email or mailed communication, contact with the service department, etc.).Join VSCO founder and CEO Joel Flory as he shows how companies can build culture and community (along with some savvy curation).Learn how to design and tailor dashboards to every employee in your organization so the data-driven insights delivered spur everyone to act and drive the organizational transformation needed to be a CX leader in CX.In this session, CX experts from Kantar TNS showcase, through new insights and case studies, how businesses can master the art of customer centricity to stay ahead of the competition and achieve long-term growth.With customer experience often serving as a company’s key differentiator, it’s critical to focus improvement efforts on where they will make the greatest impact. Power’s Chief Digital Officer, Bernardo Rodriguez, discusses how industry KPIs are used to drive CX and ultimately positively impact the bottom line.Understanding who your fans are and improving their experience is getting increasingly important in college athletics.This session will dive into the importance of knowing your fans and the methods that are most commonly used to do so.There are few things as visceral as photos, and VSCO helped millions of creators edit and share their art.But while tech is necessary, it doesn't provide the whole experience.